Client can log his / her complaint by the following means:
Email:
compliance@abci.com.hk
Fax: (852) 36660009
Tel: (852) 36660965
Postage 15/F, Agricultural Bank of China Tower, 50 Connaught Road Central, Hong Kong (Attention: Legal & Compliance Department)
Upon receiving a client complaint, our company will notify the client within 7 days to acknowledge receipt of the complaint. We will then provide the client with a response on the investigation results or progress within one month and indicate the estimated completion date of the investigation.
Where the complaint remains unresolved, both the client and our company have the option to seek assistance from the Financial Dispute Resolution Centre.